Frequently Asked Questions
Why should I choose Neutra Pet?
Neutra Pet offers fresh, gently cooked meals that prioritize your pet's health and well-being. Our meals are prepared in human-grade facilities using high-quality ingredients, free from preservatives. With customized meal plans formulated by our board-certified animal nutritionist, you can ensure your pet receives a complete and balanced diet according to AAFCO standards.
What sets Neutra Pet apart from other pet foods?
Our recipes feature clean human-grade proteins, simple whole foods, and essential vitamins and minerals. We prioritize ingredient sourcing from reputable suppliers, local farms, and other human food purveyors to guarantee the highest quality ingredients.
How does Neutra Pet tailor meal plans for my pet?
We consider factors such as breed, age, activity level, and ideal weight to create personalized meal plans. Our goal is to provide a customized approach that meets your pet's specific needs and preferences.
Do I need to cook or supplement Neutra Pet meals?
No, Neutra Pet meals are pre-portioned and ready-to-serve. Simply refrigerate and serve directly from the fridge, or add a touch of hot water if your pet prefers warm food.
Is Neutra Pet suitable for dogs at different life stages?
Yes, Neutra Pet offers recipe options suitable for puppies, adult dogs, and seniors. Our complete and balanced recipes meet the nutritional requirements outlined by AAFCO standards, ensuring optimal health for dogs at every stage of life.
How much does Neutra Pet cost?
Pricing varies depending on factors such as your dog's age, weight, activity level, and recipe choice. Plans start at about $2/day, with flexible delivery options and free shipping. Discover the benefits of feeding fresh with Neutra Pet today!
How do shipments work? Do you ship nationwide?
Currently, we ship to the 48 contiguous states. Our meal plans offer recurring and flexible deliveries of freshly prepared food customized to fit your dog’s needs. The food arrives in refrigerated and environmentally friendly boxes, perfectly timed to ensure you never run out. You can adjust deliveries online at any time.
How do I know if the food is safe to feed when it arrives?
If one pack is still partially frozen and all packs are cold to the touch, they’re safe to feed and refreeze!
What if I’m not home at the time my box arrives?
No worries! Our insulation and dry ice keep your food safe and cold until at least 11 PM on the day of intended delivery.
How can I find my tracking information?
We send email notifications with tracking information for each order.
How flexible are the deliveries?
Very! You can change addresses, rush, delay, or edit the amount of food we send. Once you’re signed up, you can easily make tweaks to your plan online.
How environmentally friendly are your deliveries?
We prioritize environmental sustainability in our packaging. Our boxes are recyclable, and our insulation comes in two types: one is biodegradable and dissolves under running water, while the other can be recycled curbside with the box. Our food storage containers are biodegradable, and all our packs are made from BPA-free materials and are non-toxic.
How do I dispose of the packaging?
Your order will arrive in a cardboard box with earth-friendly insulation and either dry ice or cold packs. Dry ice should be left untouched in the box, where it will disappear quickly. Cold packs can be refrozen and reused, or their contents can be safely disposed of down the drain. The empty cold packs and food packs are recyclable with #4 plastics. Our insulation is either biodegradable or recyclable—refer to the liner for disposal instructions.
What if my pet doesn’t enjoy the food?
In the rare instance that your pet isn’t satisfied with our meals, we’re here to assist. You have the option to try additional recipes, or if necessary, you can request a refund upon donating the food to a shelter.
When can I expect my orders to arrive?
Once your order is in transit, you’ll receive a tracking link to monitor the anticipated delivery date.
How will I be billed for my plan?
Stay informed about upcoming orders by checking out a summary here. We’ll send you an email notification prior to billing and shipment for each order.
Can I manage my subscription at any time?
Absolutely! You have the flexibility to pause, cancel, or reactivate your subscription whenever you need to. Simply visit your Customer Account to make adjustments.
Can I adjust the delivery date for my next order?
Yes, you can easily reschedule your upcoming order in the Subscription tab of your Customer Account. Click here to manage your orders.
Can I have my shipment sent to a different address?
Certainly! You can update the delivery address for your next order in the Shipping Details section of your Customer Account. Just remember to update your details again if you want subsequent orders to return to your regular address.
What should I do if I’m traveling?
Feeding your pet Neutra Pet while traveling is convenient. If you prefer, you can change your shipping address in your Customer Account to send food directly to your destination. Alternatively, if you’re traveling with the food, simply rush an order to your home before leaving. It’s best to keep fresh food in an insulated container with ice packs while traveling.